Terms and Conditions – Glaslush

1. Introduction and Acceptance

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website www.glaslush.com and any related pages, mobile views, emails or other channels we operate (together, the "Platform"), and your purchase of products from us.

1.2 The Platform is owned and operated by Glaslush Private Limited, a company incorporated under the Companies Act, 2013 (CIN: U20237TS2026PTC217318,), having its registered office at FLAT NO 202, 60-09/E/202 SIRI TOWERS, GANDHI NAGAR ROAD, CHINTAL, BALANAGAR, HYDERABAD TELANGANA - 500037, India ("Company", "we", "us" or "our"), which sells skincare products under the brand GLASLUSH (the "Brand").

1.3 By browsing the Platform, creating an account, signing up for offers or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Returns, Refund and Cancellation Policy (together, the "Policies"), each of which is incorporated into these Terms. If you do not agree, please do not use the Platform.

1.4 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require physical or digital signatures.

1.5 In these Terms, "you" means any person who accesses the Platform or buys from it ("User" or "Customer").

2. Business Information (E-Commerce Disclosures)

As required under the Consumer Protection (E-Commerce) Rules, 2020 (as amended), we disclose the following:

We operate as an inventory-based e-commerce entity: we sell our own branded goods directly to you. We are not a marketplace and no third-party sellers sell on the Platform.

3. Eligibility

3.1 You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to place an order. Persons under 18 may use the Platform only with the involvement and supervision of a parent or legal guardian, who is responsible for their use and for any purchase.

3.2 We sell and deliver only within India. By placing an order you confirm that the delivery address is in India and that you are buying for personal use, not for resale, unless we have agreed otherwise in writing.

3.3 We may refuse service, suspend an account or cancel orders if we reasonably believe you have given false information, are misusing offers, are buying for resale without permission, or are violating these Terms or the law.

4. Your Account

4.1 You may browse and, where enabled, check out as a guest. Creating an account may require your name, email address, mobile number and password or a one-time password (OTP).

4.2 You must give accurate, current and complete information and keep it updated. You are responsible for keeping your login credentials and OTPs confidential and for all activity under your account. Tell us immediately at info@glaslush.com if you suspect unauthorized use.

4.3 You may close your account at any time by writing to us. Closing an account does not affect orders already placed or our right to retain records required by law.

5. Our Products

5.1 Private-label products. The products sold on the Platform are cosmetic products marketed under the Brand by the Company. They are manufactured for us by an independent third-party manufacturer holding a valid manufacturing license under the Drugs and Cosmetics Act, 1940 and the Cosmetics Rules, 2020. The name and address of the manufacturer, the manufacturing license number, and the "marketed by" details are printed on each product pack and are available on the product page.

5.2 Product information. We try to display accurate descriptions, ingredient lists, net quantity, MRP, batch and manufacturing/expiry details, directions for use and warnings on each product page, consistent with the Legal Metrology (Packaged Commodities) Rules, 2011 and the Cosmetics Rules, 2020. The pack you receive carries the legally binding label. If the Platform and the pack differ, please contact us before using the product.

5.3 Images and color. Product photographs, screens and lighting may not exactly reflect the actual product. This applies especially to tinted products, whose shade can look different on different skin tones and devices. Minor variations in colour, texture or fragrance between batches that are within normal manufacturing tolerance are not defects.

5.4 Claims. Claims such as "dermatologically tested" are made only on the basis of testing carried out by a qualified third party on the relevant product, and refer to the test conditions stated on the product page or report summary. Such claims do not mean that the product is free from risk, suits every skin type, treats any disease, or will not cause any reaction in any person. Results vary by individual.

5.5 Cosmetic, not medicine. Our products are cosmetics intended for external use on healthy skin. They are not drugs and are not intended to diagnose, treat, cure or prevent any disease or skin condition. Nothing on the Platform is medical advice. If you have a skin condition, are pregnant or nursing, are undergoing dermatological treatment, or have known allergies, consult a qualified doctor before use.

5.6 Patch test and safe use. Please read the ingredient list and directions before use. Do a patch test on a small area of skin and wait at least 24 hours before first use. For external use only. Avoid contact with eyes. Stop using the product and seek medical advice if irritation, redness, swelling or any other adverse reaction occurs. Keep out of reach of children. Store as directed on the pack.

5.7 Availability. All products are subject to availability. We may limit quantities per order or per customer, change, withdraw or discontinue any product without notice, and correct listings at any time.

5.8 Shelf life. We aim to dispatch products with adequate remaining shelf life. The expiry or "best before / use within" information is printed on the pack. You should not use a product after its stated expiry date or beyond the period-after-opening symbol shown on the pack.

6. Pricing, Offers and Taxes

6.1 All prices are in Indian Rupees (INR). The price shown is inclusive of applicable taxes, including GST, unless stated otherwise. The Maximum Retail Price (MRP) is printed on the pack, and our selling price will not exceed the MRP.

6.2 Shipping charges, cash-on-delivery handling fees (if any) and any other charges are shown separately and before you confirm payment. We do not add hidden charges, pre-selected add-ons or drip pricing at checkout. The total amount payable is displayed before you pay.

6.3 Pricing errors. We make every effort to list correct prices. If a product has been listed at an incorrect price because of a clear typographical, system or technical error, we may cancel the affected order, even after confirmation, and refund any amount you have paid in full. We will inform you promptly.

6.4 A tax invoice will be issued for every order and sent to your registered email, and may also be included in the package.

7. Placing and Accepting Orders

7.1 Displaying a product on the Platform is an invitation to offer, not an offer to sell. Your order is an offer to buy. A contract is formed only when we dispatch your order and send a dispatch confirmation, although we may send an earlier order acknowledgement, which does not by itself amount to acceptance.

7.2 We may decline or cancel an order, in whole or in part, for reasons including stock unavailability, pricing or description errors, suspected fraud or misuse of offers, non-serviceable pincode, inability to verify your details, or a payment that is not successfully received. If we cancel a prepaid order, we will refund the amount paid to the original payment method.

7.3 You are responsible for giving a complete and correct delivery address, a valid mobile number and email address. We are not responsible for failed deliveries caused by incorrect or incomplete details.

7.4 Order cancellation by you. You may cancel an order before it is dispatched by contacting us through info@glaslush.com. Once dispatched, an order cannot be cancelled but may be eligible for return under our Returns Policy.

8. Payments

8.1 We accept the payment methods displayed at checkout, which may include UPI, credit and debit cards, net banking, wallets. Payment methods and availability may change by pin code or order value.

8.2 Online payments are processed by RBI-authorized payment aggregators or gateways. We do not store your full card number, CVV, UPI PIN or net-banking credentials; these are handled by the payment provider under its own terms and security standards.

8.3 You confirm that you are authorized to use the payment method you choose. We may verify payments and hold or cancel orders where we suspect fraud.

8.4 If money is debited but the order fails or is not confirmed, the amount will be automatically reversed or refunded by the payment provider/our bank, ordinarily within 5–7 working days. Please contact us with the transaction reference if it is not reflected within that time.

9. Shipping and Delivery

9.1 We ship through third-party logistics partners to the pincodes we serve. Serviceability is checked at checkout. Estimated delivery times are shown at checkout and are estimates only, not guarantees, and may be affected by weather, strikes, public holidays, lockdowns, courier delays or other events beyond our control.

9.2 Risk in the products passes to you on delivery. Ownership passes on full payment.

9.3 Delivery will be attempted up to 3 times. If delivery fails because you are unavailable, the address is incorrect or you refuse delivery, the order may be returned to us. For prepaid orders we will refund the amount paid after deducting actual shipping costs incurred, unless the failure was our fault.

9.4 On receipt. Please check the package for visible tampering, damage or leakage before accepting delivery. If the package appears tampered with or damaged, tell the delivery partner and contact us within 48 hours with photos. We recommend recording a continuous unboxing video when you open the package, which helps us resolve damage or missing-item claims quickly.

9.5 Full details are in our Shipping Policy link.

10. Returns, Replacements and Refunds

Our products are skincare products and, for hygiene and safety reasons, opened, used or tampered products cannot be returned except in the cases below.

10.1 Eligible cases. You may request a return, replacement or refund within 7 days of delivery if the product:

(a) arrived damaged, leaking or with a broken seal;

(b) is defective or of unsatisfactory quality (for example, a manufacturing defect, or a product that is spoiled or contaminated);

(c) is not the product you ordered, or the order is incomplete; or

(d) was delivered expired or with insufficient shelf life remaining.

10.2 How to claim. Write to info@glaslush.com with your order number, a description of the issue and clear photos/videos of the product, batch number and outer packaging. We may ask you to return the item or to provide further information. We will acknowledge within 48 hours and aim to decide within 3–5 working days.

10.3 Resolution. If your claim is accepted, we will, at our option and subject to stock, replace the product or refund the amount paid. Returns in accepted cases are picked up at our cost.

10.4 Refund timelines. Approved refunds are made to the original payment method (or by bank transfer/UPI for COD orders) within 7 working days of approval of the return/claim, or of receipt of the returned product where a return is required. Banks and payment providers may take additional time to credit your account.

10.5 Adverse skin reaction. If you experience an adverse reaction, please first stop using the product and consult a doctor. Then follow Section 11. A reaction on its own does not automatically make the product defective, but we will review each case sensitively, and where the product is found not to meet specifications we will refund or replace it.

10.6 Not eligible. Returns are not accepted for: used or opened products (other than as above); change of mind after opening; shade or skin-tone mismatch after use; products damaged by misuse or improper storage; free gifts and samples (unless the main product is returned); and requests made after the return window.

10.7 Nothing in this Section limits your statutory rights as a consumer under the Consumer Protection Act, 2019.

11. Product Safety, Adverse Reactions and Recalls

11.1 We take product safety seriously. If you experience any adverse reaction, or notice a quality concern (unusual smell, color, separation, contamination), stop using the product and contact us at info@glaslush.com /+91 9177717884 with your order details and batch number. We may share relevant details with our manufacturer and, where required by law, with regulators, for investigation and safety monitoring.

11.2 If a product is recalled or a safety notice is issued, we will notify affected customers using the contact details provided with the order and publish a notice on the Platform. Please follow the instructions given.

11.3 Please keep the product packaging and batch number until your concern is resolved.

12. Promotions, Coupons, Pre-Launch Sign-ups and Referrals

12.1 Discount codes, offers, gift cards, referral rewards and similar promotions are subject to the specific terms stated with them (validity, minimum order value, usage limits, applicable products). They are not transferable, cannot be exchanged for cash, and cannot be combined unless stated.

12.2 Pre-launch or early-access sign-ups. Signing up for early access or exclusive coupons does not require any purchase. By submitting your details and ticking the consent box you agree to receive updates and offers from us as described in the sign-up form. You can withdraw consent at any time by using the unsubscribe link if available in our messages or by writing to us. Early-access coupons may be limited in quantity, time or per person.

12.3 We may withdraw or modify promotions where we reasonably suspect abuse, fraud, automated or multiple-account use, or a technical error.

12.4 Marketing communications. We will send promotional emails, SMS, WhatsApp or other messages only with your consent or as permitted by law, including the TRAI telecom commercial communication regulations. Transactional messages about your order (confirmations, delivery, refunds) are not promotional and will be sent regardless of marketing preferences.

13. Reviews, Ratings and User Content

13.1 You may submit reviews, ratings, photos or other content ("User Content"). You must own the content or have the right to share it, and it must be truthful and based on your genuine experience.

13.2 You must not post content that is unlawful, defamatory, obscene, hateful, infringing, misleading, or that includes someone else's personal data, spam or promotion for another business.

13.3 You grant us a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable licence to use, reproduce, display and adapt User Content that you submit to the Platform for operating, marketing and improving the Platform and the Brand. You retain ownership of your content. If you do not want your photo or name used in marketing, tell us and we will respect that for future use.

13.4 Reviews we publish reflect the opinions of customers, not of the Company. If a review is posted in exchange for any free product, discount or other incentive, it will be disclosed as such. We do not selectively remove genuine reviews because they are negative. We may remove content that breaches these Terms or the law.

13.5 If you believe any content on the Platform is unlawful or infringes your rights, write to our Grievance Officer (Section 22) and we will act in accordance with applicable law.

14. Acceptable Use

You agree not to:

(a) use the Platform for any unlawful purpose or in breach of these Terms;

(b) attempt to gain unauthorised access to the Platform, accounts, servers or networks, or introduce viruses, bots, scrapers or other malicious code;

(c) interfere with the proper working or security of the Platform, or place an unreasonable load on it;

(d) use automated tools to place orders, harvest data or manipulate offers;

(e) impersonate any person or provide false identity or payment information;

(f) copy, reproduce, resell or exploit any part of the Platform or its content for commercial purposes without our written permission; or

(g) post or transmit any content that is unlawful, harmful, harassing, or violates anyone's rights.

15. Intellectual Property

15.1 All content on the Platform, including the GLASLUSH name, logo, product names, packaging designs, text, images, graphics, videos, formulations descriptions, layout and software, is owned by or licensed to the Company and is protected by Indian and international intellectual property laws, including the Trade Marks Act, 1999, the Copyright Act, 1957 and the Designs Act, 2000.

15.2 GLASLUSH is a the subject of a pending trade mark of the Company.

15.3 We grant you a limited, revocable, non-exclusive, non-transferable licence to access the Platform and view its content for your personal, non-commercial use. You may not copy, modify, distribute, publish, frame, create derivative works from, or use our trade marks or content without our prior written consent.

15.4 If you believe that content on the Platform infringes your intellectual property rights, please write to us at info@glaslush.com  with details of the work, the infringing content, and your rights, and we will review it promptly.

16. Privacy and Data Protection

16.1 We collect and use your personal data in accordance with our Privacy Policy https://www.glaslush.com/privacy-policy , the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and, as they come into force, the Digital Personal Data Protection Act, 2023 and the Rules made under it.

16.2 We collect only the personal data needed to process orders, deliver products, provide support, prevent fraud, comply with law and, with your consent, send you marketing communications. We share data only with service providers who need it to serve you (for example payment processors, logistics partners, and technology and communication providers) and as required by law.

16.3 You may withdraw consent for marketing, request access to or correction or erasure of your data, and raise a complaint about how your data is handled, by writing to info@glaslush.com . The Privacy Policy explains how.

16.4 Our Platform uses cookies and similar technologies, as described in our Cookie Notice https://www.glaslush.com/privacy-policy . Non-essential cookies are used only with your consent where required.

16.5 Skin-type, product preference or health-related information you choose to share with us (for example, when reporting a skin reaction) is used only to respond to you, to investigate product safety and to meet legal obligations.

17. Third-Party Services and Links

The Platform may contain links to, or integrate, third-party websites and services (for example payment gateways, logistics partners, social media). These are not under our control. We are not responsible for their content, availability or practices, and your use of them is subject to their own terms and privacy policies.

18. Disclaimers

18.1 We try to keep the Platform accurate, secure and available, but it is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, and the Platform may occasionally be unavailable for maintenance or for reasons beyond our control.

18.2 Information on the Platform, including blogs, guides and social media content, is for general information about cosmetic products and routines and is not professional medical or dermatological advice.

18.3 Subject to Section 19 and applicable law, we make no warranty that a product will produce any particular result for you, as individual results depend on skin type, usage and other factors.

19. Limitation of Liability

19.1 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence or by a defect in our products; fraud or fraudulent misrepresentation; product liability under the Consumer Protection Act, 2019; or any other liability that cannot be excluded or limited under applicable law.

19.2 Subject to Section 19.1, and to the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special or consequential loss, loss of profit, revenue, goodwill or data arising from your use of the Platform or from products purchased.

19.3 Subject to Section 19.1, our total aggregate liability to you for any claim arising out of or in connection with an order will not exceed the amount you paid for that order.

19.4 We are not liable for any delay or failure caused by events outside our reasonable control (Section 21) or by acts or omissions of third-party payment providers, banks, couriers or telecom providers, except to the extent the law makes us responsible.

19.5 Product liability. Where a product is defective or unsafe, and in other cases specified by the Consumer Protection Act, 2019, the manufacturer, product seller and service provider may be liable as provided under Chapter VI of that Act. Our contractual arrangements with our manufacturer do not affect your rights against us under law.

20. Indemnity

You agree to indemnify the Company against losses, claims and reasonable costs arising from your breach of these Terms, your breach of any law or third-party right, or User Content you submit that is unlawful or infringing, to the extent permitted by law. This clause does not apply to your statutory rights as a consumer.

21. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, government orders or restrictions, war, terrorism, civil unrest, strikes, power or internet failure, failures of banks, payment gateways or couriers, cyber-attacks or a change in law. Where possible we will notify you and, where an order cannot reasonably be fulfilled, offer you a cancellation and a full refund of amounts paid.

22. Grievance Redressal

22.1 In accordance with the Consumer Protection (E-Commerce) Rules, 2020 (as amended), the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:

22.2 You may submit a grievance about an order, a product, a refund, a privacy matter or content on the Platform by email, phone. Please include your name, contact details, order number (if any) and a description of the issue.

22.3 We will acknowledge your complaint within 48 hours of receiving it and aim to resolve it within one month of receipt. We will give you a copy of the complaint as recorded by us and a complaint reference number.

23. Fair Practices and Dark Patterns

We commit to follow the Guidelines for Prevention and Regulation of Dark Patterns, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, as amended. We do not use false urgency, confirm-shaming, forced action, subscription traps, basket sneaking, interface interference or other deceptive design practices on the Platform. If you believe any part of the Platform is misleading, please tell our Grievance Officer.

24. Governing Law and Dispute Resolution

24.1 These Terms are governed by the laws of India.

24.2 If you have a dispute with us, please first contact customer support or our Grievance Officer so that we can try to resolve it amicably within 30 days.

24.3 Subject to Section 24.4, if the dispute is not resolved, the courts at Hyderabad, Telangana will have exclusive jurisdiction.

24.4 Consumer rights. Nothing in these Terms limits your right, as a consumer, to file a complaint before the Consumer Disputes Redressal Commission within whose jurisdiction you reside or personally work for gain, or to use any other remedy available under the Consumer Protection Act, 2019 or other applicable law. No clause in these Terms is intended to be an unfair contract term within the meaning of that Act, and any such term will not bind you to that extent.

25. General

25.1 Changes to the Terms. We may update these Terms from time to time to reflect changes in our business or the law. The updated version will be posted on the Platform with a new "last updated" date, and material changes will be notified to registered customers by email or on the Platform. Orders already placed are governed by the Terms in force when the order was placed. Your continued use after the effective date means you accept the updated Terms.

25.2 Entire agreement. These Terms and the Policies are the entire agreement between you and us for your use of the Platform and purchases from it.

25.3 Severability. If any provision is held invalid or unenforceable, the rest of the Terms continue in effect.

25.4 No waiver. A failure or delay in enforcing a right is not a waiver of it.

25.5 Assignment. You may not transfer your rights or obligations under these Terms. We may assign them to an affiliate, successor or purchaser of our business, provided your rights are not reduced.

25.6 Notices. We may give you notice by email, SMS, WhatsApp or on the Platform at the contact details you provided. You may contact us at the address and email in Section 2.

25.7 Language. These Terms are in English. In case of any translation, the English version prevails.

25.8 Survival. Provisions which by their nature should survive termination (including intellectual property, limitation of liability, governing law and grievance redressal) will survive.

26. Contact Us

Glaslush Private Limited (brand: GLASLUSH) FLAT NO 202, 60-09/E/202 SIRI TOWERS, GANDHI NAGAR ROAD,CHINTAL, BALANAGAR, HYDERABAD TELANGANA INDIA-500037 Email: info@glaslush.com  Phone: +91 9177717884 Website: www.glaslush.com