Privacy Policy and Cookie policy
Privacy Policy
Last Updated: 19 October 2026
GLASLUSH PRIVATE LIMITED ("we," "us," "our") operates this website and online store (the "Site") for the sale of cosmetic products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, make a purchase, or interact with us.
By using the Site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
- Contact & identity information: name, email address, phone number, billing and shipping address
- Order & transaction information: products purchased, order history, payment confirmation (we do not store full card/UPI details — these are processed by our payment gateway)
- Account information: username, password (encrypted), preferences, Wishlist
- Device & usage information: IP address, browser type, pages visited, time spent, referring website (via cookies and similar technologies)
- Communications: messages you send us via contact forms, email, or customer support channels
2. How We Use Your Information
We use the information collected to:
- Process and fulfil your orders, including shipping and delivery within India
- Communicate with you about orders, shipping updates, and customer support
- Send promotional emails/SMS/WhatsApp updates about new products, offers, or restocks (you may opt out at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud, abuse, or unauthorized transactions
- Comply with applicable legal and regulatory obligations (including under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020)
3. Cookies & Tracking Technologies
Our Site (hosted via Zoho Commerce) may use cookies and similar tracking technologies to remember your preferences, keep items in your cart, and analyse site traffic. You can control cookies through your browser settings; disabling cookies may affect Site functionality. Refer to the below detailed cookie policy for more details.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers: payment gateways, courier/logistics partners, our third-party product manufacturer (for order fulfilment purposes only), and IT/hosting providers (e.g., Zoho)
- Legal authorities: where required by law, court order, or to protect our legal rights
- Business transfers: in the event of a merger, acquisition, or sale of business assets
We require third parties handling your data to maintain reasonable security standards.
5. Data Storage & Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (e.g., tax and accounting records).
7. Your Rights
You may:
- Request access to, correction of, or deletion of your personal information
- Withdraw consent for marketing communications at any time
- Request details of the personal data we hold about you
To exercise these rights, contact us using the details in Section 10.
8. Children's Privacy
Our products and Site are not directed at children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.
10. Grievance Officer / Contact Us
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Grievance Officer: CHAITHANYA MANDA, GLASLUSH PRIVATE LIMITED
Address:FLAT NO 202, 60-09/E/202 SIRI TOWERS
GANDHI NAGAR ROAD, CHINTAL, BALANAGAR,
HYDERABAD - 500037
TELANGANA, INDIA.
Email:info@glaslush.com
Phone: 9177717884
Cookie Policy
GlasLush – Operated by Glaslush Private Limited
Last updated: 19 October 2026
1. About this Cookie Policy
This Cookie Policy explains how Glaslush Private Limited (“GlasLush”, “we”, “us”, “our”) uses cookies and similar technologies on our online store at https://www.glaslush.com (the “Site”), what they do, and how you can control them.
Please read it together with our Privacy Policy and Terms & Condition, which explain how we handle your personal data more generally.
Registered office: FLAT NO 202, 60-09/E/202 SIRI TOWERS, GANDHI NAGAR ROAD, CHINTAL, BALANAGAR, HYDERABAD TELANGANA INDIA-500037
2. What are cookies?
Cookies are small text files placed on your phone, tablet or computer when you visit a website. They help the site work properly, remember your choices, keep your cart and session active, and give us information on how the Site is used. Similar technologies, such as local storage and tracking pixels, work in much the same way, and this policy covers them too.
• Session cookies are deleted when you close your browser.
• Persistent cookies stay on your device until they expire or you delete them.
• First-party cookies are set by us (or by our store platform on our behalf).
• Third-party cookies are set by other companies whose services we use, for example payment providers.
3. Legal basis and your consent
We process personal data collected through cookies in line with applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 together with the Digital Personal Data Protection Rules, 2025, as their provisions come into force.
• Cookies that are strictly necessary to run the Site are always active.
• For other cookies, we ask for your consent through the cookie bar shown when you first visit the Site. You can accept or decline, and you can change your mind at any time (see Section 6).
• Declining non-essential cookies will not stop you from browsing the Site or buying our products.
4. Cookies we use
Our Site runs on the Zoho Commerce platform. The cookies below are few examples set by the platform and its connected services and there could be additional cookies that may be set or used by website and 3rd party sites such as payment gateways etc.
Cookie | Set by | Purpose | Category | Duration |
zsltssn | Zoho Commerce | Tracks the pages visited during a visit, to give us store visitor statistics (long-term cookie) | Analytics | 90 days |
zsstssn | Zoho Commerce | Tracks the pages visited during the current visit (short-term cookie) | Analytics | 30 minutes |
zc_rid | Zoho (marketing campaigns) | Keeps track of the marketing campaign you arrived from, where we run such campaigns | Marketing | Until checkout is completed or the browser is closed |
Cookie bar preference | Zoho Commerce | Remembers whether you accepted or declined cookies so the cookie bar is not shown again | Functional | Up to 1 year |
Session, security and checkout cookies | Zoho Commerce | Keep the Site secure, remember items in your cart, keep you signed in to your account and complete your order | Strictly necessary | Session or as set by the platform |
Payment cookies | Our payment gateway (for example Razorpay) | Process payments securely and help prevent fraud at checkout | Strictly necessary | Session or as set by the provider |
The zsltssn and zsstssn cookies are set by default by our store platform on all published pages. If you do not want them, you can block them in your browser settings (see Section 6).
For full details of the cookies used by our platform provider, please see the Zoho Commerce Cookie Policy and the Zoho Cookie Policy.
5. Why we use cookies
• Strictly necessary: to load pages, keep your cart and login working, process payments and keep the Site secure. The Site cannot work properly without these.
• Functional: to remember your choices, such as your cookie preferences.
• Analytics: to understand how many people visit, which pages are viewed and how visitors move around the Site, so we can improve our products, content and shopping experience.
• Marketing: to measure how well our campaigns work. We do not sell your personal data.
Information collected through cookies
Cookies may collect technical information such as your IP address, device and browser type, pages viewed, time spent, the page you came from and your approximate location. We use this information only for the purposes in this section.
6. Managing your cookie choices
• Cookie bar: when you first visit the Site, you can accept or decline cookies. You can change this choice at any time by clearing the cookies for our Site in your browser, after which the cookie bar will appear again.
• Browser settings: most browsers let you view, block or delete cookies. Look for “Cookies” or “Privacy” in your browser’s Settings or Preferences (Chrome, Safari, Firefox, Edge and others). Browser help pages explain the steps.
• Effect of blocking cookies: if you block strictly necessary cookies, parts of the Site, such as the cart and checkout, may not work. If you block analytics cookies, our visitor statistics may be less accurate, but your shopping experience will not be affected.
Withdrawing your consent is as easy as giving it, and it does not affect any processing done before you withdrew.
7. Third-party websites and services
Our Site may link to other websites and services, such as our Instagram page and payment pages of our payment partners. These third parties have their own cookie and privacy policies, and we are not responsible for them. Please review those policies when you visit them.
8. Children
Our Site is not directed at children under 18, and we do not knowingly track or monitor the behavior of children or show them targeted advertising. If you are a parent or guardian and believe a child has provided personal data to us, please contact us and we will take appropriate steps.
9. How long we keep data, and who we share it with
Cookies stay on your device for the periods listed in Section 4. Data collected through cookies is retained only for as long as needed for the purposes described, or as required by law, in line with our Privacy Policy.
We share this data only with service providers who help us run the Site (such as our store platform and payment partners), under appropriate confidentiality and security obligations, and with authorities where the law requires. We apply reasonable security safeguards to protect the data.
10. Your rights
Subject to applicable law, you may ask us to:
• tell you what personal data we hold about you and how it is processed;
• correct, complete or update your personal data;
• erase your personal data where it is no longer needed for the purpose it was collected;
• withdraw your consent at any time; and
• address any grievance relating to your personal data.
To exercise these rights, write to us using the details in Section 12.
11. Grievance redressal
If you have a complaint about how we use cookies or handle your personal data, please contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
Grievance Officer:CHAITHANYA MANDA
Address: FLAT NO 202, 60-09/E/202 SIRI TOWERS
GANDHI NAGAR ROAD, CHINTAL, BALANAGAR,
HYDERABAD - 500037
TELANGANA, INDIA.
Email:info@glaslush.com
Phone: 9177717884
12. Contact us
GLASLUSH PRIVATE LIMITED
Address: FLAT NO 202, 60-09/E/202 SIRI TOWERS
GANDHI NAGAR ROAD, CHINTAL, BALANAGAR,
HYDERABAD - 500037
TELANGANA, INDIA.
Email:info@glaslush.com
Phone: 9177717884
13. Changes to this policy
We may update this Cookie Policy from time to time, for example when we change the cookies we use or when the law changes. The “Last updated” date at the top shows when it was last revised. Where a change affects how we use your data, we will ask for your consent again where required.