Return, Refund & Cancellation Policy

GlasLush – operated by Glaslush Private Limited

Last updated: 19 October 2026

1. Overview

Thank you for shopping with GlasLush at https://www.glaslush.com (the “Site”). Our products are skincare and personal-care items that are applied to the skin. For reasons of hygiene and product safety, we do not accept returns or exchanges for change of mind or personal preference.

We do, however, stand behind every order. We accept returns, and offer a replacement or refund, in only these three situations:

1.  The product was damaged during shipping.

2.  We delivered the wrong product.

3.  The product was expired when it was delivered.

This policy sets out how to raise a request and what happens next. Please read it before placing your order.

2. When we accept a return

3. When we do not accept a return

We are unable to accept returns or exchanges, or give refunds, for:

•  change of mind, or ordering the wrong product or shade by mistake;

•  dislike of the texture, fragrance, colour or finish, or the product not suiting your skin type or expectations;

•  products that have been opened, used or tampered with, other than in the three situations in Section 2;

•  damage that happened after delivery, such as through storage, handling or misuse;

•  products where the request is raised after the time limit in Section 4, or without the required proof;

•  products that are not in their original packaging, or with the batch number, label or seal removed or altered; and

•  orders that could not be delivered because of an incorrect or incomplete address, or because the delivery was refused or the shipment was not collected.

This does not affect any rights you have under applicable law (see Section 9).

4. How to raise a request

Please contact us within 48 hours of delivery by emailing info@glaslush.com or calling +91 9177717884 (Mon - Sat and 9am to 5pm). Please share:

•  your name, order number and the email or phone number used for the order;

•  a short description of the issue; and

•  clear photos (or a short unboxing video, which we recommend for shipping damage) showing:

o  Damaged in shipping: the product, the outer carton and the shipping label.

o  Wrong product: the product you received, its label, and the packing slip or invoice.

o  Expired product: the batch number and expiry date printed on the pack.

We may ask for additional information if we need it to assess the request.

5. What happens next

1.  Review: we will acknowledge your request within 48 hours and aim to review it within 2-5 business days.

2.  Decision: if your request meets this policy, we will confirm the resolution by email. In some cases, we may arrange a reverse pickup of the product; in others we may ask you to keep or safely dispose of it, and we will tell you which applies.

3.  Resolution: we will, send a replacement of the same product (subject to availability) or give a full refund, including the shipping charges if you have paid.

6. Refunds

•  Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 7 business days of approval, or of the product reaching us where a pickup is arranged. The time your bank or payment provider takes to show the credit is outside our control.

7. Order cancellation

You may cancel an order, without any cancellation charge, before it is shipped by writing to info@glaslush.com with your order number. A prepaid amount will be refunded to the original payment method within 7 business days. Once an order has been shipped it cannot be cancelled, and the return rules above apply.

8. Using our products safely

Please read the label and directions for use and do a patch test before using a product for the first time. If you notice irritation or redness, stop using the product and consult a dermatologist. You can also tell us at info@glaslush.com. We take every report seriously and review it with our team.

9. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law, including your rights in respect of defective goods, goods that do not match their description, and deficiency in service.

10. Grievance redressal

If you are not satisfied with how your request was handled, please contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

Grievance Officer:CHAITHANYA MANDA

Address: FLAT NO 202, 60-09/E/202 SIRI TOWERS

GANDHI NAGAR ROAD, CHINTAL, BALANAGAR,

HYDERABAD - 500037

TELANGANA, INDIA.

Email:info@glaslush.com

Phone: 9177717884

12. Contact us

GLASLUSH PRIVATE LIMITED

Address: FLAT NO 202, 60-09/E/202 SIRI TOWERS

GANDHI NAGAR ROAD, CHINTAL, BALANAGAR,

HYDERABAD - 500037

TELANGANA, INDIA.

Email:info@glaslush.com

Phone: 9177717884

12. Changes to this policy

We may update this policy from time to time. The version in force when you place an order applies to that order. The “Last updated” date above shows when it was last revised.